I made a purchase but no cash back showed upUpdated 2 months ago

Most of the time this comes down to the store's own terms. Every store in the portal sets its own rules, and many exclude particular products, brands or categories from earning cash back.

Before you shop, it's worth opening the store's page in the portal and reading its full terms and information, since that's where any exclusions are listed.

The other common reason is not clicking through to the store from the portal. That click is what links your purchase to your account, so a purchase made by going to the store directly won't track.

If you clicked through from the portal and the purchase isn't excluded under that store's terms, contact us at [email protected] with your order details and we'll look into it.