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reelchance

Need a hand with your Reel Chance order, VIP, or account? Browse our FAQs or contact our support team, we're happy to help.

Reel Chance Help Center | Support & FAQs

How does Reel Chance work?

Do you help remove plastic?

How do I know this isn't a scam?

Are the prizes bonded?

How is my personal data protected?

Getting Started

How is the winner drawn and contacted?

How do I know I'm in the giveaway?

Can anyone win?

Where can I see past winners?

Giveaways & Draws

How can I view my entries?

Why do my entries show 0?

How do mail-in entries work?

How do I know my mail-in entries were received?

Do bonus codes add extra entries?

What happens to my entries if I cancel?

Do my entries roll over or expire?

Entries

What is Membership?

What are the benefits of being a Member?

When am I charged and will my price change?

How do I cancel my Membership?

I'm having trouble cancelling

How do I confirm my Membership is cancelled?

What is the Cash Back portal?

How does cashback work?

How do I get to my Cash Back portal?

Why is the cash back rate different from what I saw elsewhere?

How do I redeem my cash back?

When will I get my cashback?

I made a purchase but no cash back showed up

Cash Back

How does the referral program work?

Where do I find my referral link?

When does my referral count?

How do I redeem my referral entries?

Referral Program

How do I earn entries by leaving a review?

I left a review but don't have an account

When will my review entries be added?

I got bonus entries for signing up for emails or texts

Reviews & Bonus Entries

How long does it take to receive my products?

Where do you ship?

How do I apply a discount or promo code?

Why is my order on hold?

My tracking says delivered but I haven't received it

Can I cancel my order?

Orders & Shipping

How do I request a return?

How and when are refunds processed?

Returns & Refunds

Do you sell apparel and merch?

Apparel & Merch

What are your digital wallpapers?

Wallpapers

I can't access my account

How do I change my account details?

How do I unsubscribe from emails or texts?

How do I contact support?

Account & Support

How will I be contacted if I win?

Will I ever be asked for money to claim my prize?

Do I get to see my prize in person?

I'm not sure if a message is really from you

How do I know a winner message is really from Reel Chance?

If You Win

New here? How Reel Chance works, whether it's legit, how your data is protected, and the good we do.

How our giveaways run, who can enter, how winners are drawn, and where to see past winners.

Earning, viewing, and understanding your giveaway entries, including the free entry methods.

Everything about being a VIP: perks, tiers, billing, and how to manage or cancel.

Earn cashback at 6,600+ stores you already shop, through your VIP Cash Back portal.

How referrals earn you entries, when a referral counts, and how to redeem your referral balance.

Earn extra giveaway entries by leaving reviews or signing up for emails and texts.

Delivery times, shipping, order holds, tracking, discount codes, and cancelling an order.

How to request a return, and how and when refunds are processed.

Our Reel Chance merch and apparel, and VIP discounts.

Our premium digital wallpapers for mobile and desktop.

Accessing your account, updating your details, managing preferences, and contacting us.

What to expect if you win, and how to stay safe from scams.

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