We only ever contact winners through our official channels, by phone and email from our official domains.

If you win, we&apos;ll only ever contact you through our official channels. You&apos;ll get a phone call and an email from our official domains.We will never reach out over Instagram or through other pages, so please be careful of anyone claiming you&apos;ve won through those.

How will I be contacted if I win?

No. We will never ask you for money, and you'll never need to pay a deposit.

No. We will never ask you for money to claim your prize. You will never need to pay a deposit or any kind of fee.If anyone asks you for money claiming to be us, it isn&apos;t us.

Will I ever be asked for money to claim my prize?

Yes. We'll offer to fly you out to see your prize, with the whole experience paid for by us.

If you win, we&apos;ll offer you the chance to fly out and see your prize in person. The whole experience is paid for by us.

Do I get to see my prize in person?

If you're ever unsure about a message from us, reach out to support and we'll confirm.

If you&apos;re ever unsure whether a message is really from us, reach out to our support team at <a href="mailto:support@reelchance.us">support@reelchance.us</a>. We can always confirm what&apos;s going on.

I'm not sure if a message is really from you

Real winner messages only come through our official channels, and we never ask for money. When in doubt, contact us.

To stay safe, remember that we only ever contact winners through our official channels, by phone and email from our official domains. We will never ask you for money or a deposit.If you get a message that doesn&apos;t fit this, or you&apos;re just not sure, contact us at <a href="mailto:support@reelchance.us">support@reelchance.us</a> before doing anything, and we&apos;ll confirm.

How do I know a winner message is really from Reel Chance?

Unsure? Want to chat? Send us a message and a member of our team will get back to you.

Phone support available 11:30am - 5:00pm
Monday to Friday Eastern Time.

reelchance

What to expect if you win, and how to stay safe from scams.

If You Win

How does Reel Chance work?

Do you help remove plastic?

How do I know this isn't a scam?

Are the prizes bonded?

How is my personal data protected?

Getting Started

How is the winner drawn and contacted?

How do I know I'm in the giveaway?

Can anyone win?

Where can I see past winners?

Giveaways & Draws

How can I view my entries?

Why do my entries show 0?

How do mail-in entries work?

How do I know my mail-in entries were received?

Do bonus codes add extra entries?

What happens to my entries if I cancel?

Do my entries roll over or expire?

Entries

What is Membership?

What are the benefits of being a Member?

When am I charged and will my price change?

How do I cancel my Membership?

I'm having trouble cancelling

How do I confirm my Membership is cancelled?

What is the Cash Back portal?

How does cashback work?

How do I get to my Cash Back portal?

Why is the cash back rate different from what I saw elsewhere?

How do I redeem my cash back?

When will I get my cashback?

I made a purchase but no cash back showed up

Cash Back

How does the referral program work?

Where do I find my referral link?

When does my referral count?

How do I redeem my referral entries?

Referral Program

How do I earn entries by leaving a review?

I left a review but don't have an account

When will my review entries be added?

I got bonus entries for signing up for emails or texts

Reviews & Bonus Entries

How long does it take to receive my products?

Where do you ship?

How do I apply a discount or promo code?

Why is my order on hold?

My tracking says delivered but I haven't received it

Can I cancel my order?

Orders & Shipping

How do I request a return?

How and when are refunds processed?

Returns & Refunds

Do you sell apparel and merch?

Apparel & Merch

What are your digital wallpapers?

Wallpapers

I can't access my account

How do I change my account details?

How do I unsubscribe from emails or texts?

How do I contact support?

Account & Support