We now use Shopify accounts, so there's no password. Enter your email and we'll send you a login code.

We now use Shopify accounts, so there&apos;s no password to remember. Just enter the email address linked to your account and we&apos;ll email you a login code. Enter the code to log in.If the code doesn&apos;t arrive, check your spam or junk folder. If it&apos;s still not there, reach out to us at <a href="mailto:support@reelchance.us">support@reelchance.us</a>. Use the same email you placed your order with.

I can't access my account

To change your account details, reach out to our support team.

To change your account details, reach out to our support team at <a href="mailto:support@reelchance.us">support@reelchance.us</a> and we&apos;ll update them for you.

How do I change my account details?

Contact support, click unsubscribe on any email, or reply STOP to any text to opt out.

If you&apos;d like to stop receiving marketing emails or texts, you have a few options. You can contact our support team, click the unsubscribe link at the bottom of any email, or reply STOP to any text message. Any of these will opt you out.

How do I unsubscribe from emails or texts?

Email support@reelchance.us or send us a message through the contact form on our website.

You can reach our team by email at <a href="mailto:support@reelchance.us">support@reelchance.us</a>.You can also send us a message through the contact form on our website.

How do I contact support?

Unsure? Want to chat? Send us a message and a member of our team will get back to you.

Phone support available 11:30am - 5:00pm
Monday to Friday Eastern Time.

reelchance

Accessing your account, updating your details, managing preferences, and contacting us.

Account & Support

How does Reel Chance work?

Do you help remove plastic?

How do I know this isn't a scam?

Are the prizes bonded?

How is my personal data protected?

Getting Started

How is the winner drawn and contacted?

How do I know I'm in the giveaway?

Can anyone win?

Where can I see past winners?

Giveaways & Draws

How can I view my entries?

Why do my entries show 0?

How do mail-in entries work?

How do I know my mail-in entries were received?

Do bonus codes add extra entries?

What happens to my entries if I cancel?

Do my entries roll over or expire?

Entries

What is Membership?

What are the benefits of being a Member?

When am I charged and will my price change?

How do I cancel my Membership?

I'm having trouble cancelling

How do I confirm my Membership is cancelled?

What is the Cash Back portal?

How does cashback work?

How do I get to my Cash Back portal?

Why is the cash back rate different from what I saw elsewhere?

How do I redeem my cash back?

When will I get my cashback?

I made a purchase but no cash back showed up

Cash Back

How does the referral program work?

Where do I find my referral link?

When does my referral count?

How do I redeem my referral entries?

Referral Program

How do I earn entries by leaving a review?

I left a review but don't have an account

When will my review entries be added?

I got bonus entries for signing up for emails or texts

Reviews & Bonus Entries

How long does it take to receive my products?

Where do you ship?

How do I apply a discount or promo code?

Why is my order on hold?

My tracking says delivered but I haven't received it

Can I cancel my order?

Orders & Shipping

How do I request a return?

How and when are refunds processed?

Returns & Refunds

Do you sell apparel and merch?

Apparel & Merch

What are your digital wallpapers?

Wallpapers

How will I be contacted if I win?

Will I ever be asked for money to claim my prize?

Do I get to see my prize in person?

I'm not sure if a message is really from you

How do I know a winner message is really from Reel Chance?

If You Win