We make each item to order, then ship it. Most orders arrive within about 7 days.

We make each item to order, which keeps waste down and means there&apos;s a short production time before your order ships. Most orders arrive within about 7 days.

How long does it take to receive my products?

We ship anywhere in the US or Canada. All costs are shown at checkout.

We ship anywhere in the US or Canada. Your shipping cost and any taxes or fees are shown at checkout, so you&apos;ll see everything before you pay.

Where do you ship?

Enter your discount or promo code in the code bar at checkout and it'll be applied.

At checkout, enter your discount or promotional code in the code bar and it will be applied to your order right there.

How do I apply a discount or promo code?

Orders can be held if the shipping address looks incomplete. Confirm it with us and we'll ship right away.

Sometimes an order goes on hold if the shipping address looks incomplete or needs confirming.If your order is on hold, contact us at <a href="mailto:support@reelchance.us">support@reelchance.us</a> to confirm your correct address, and we&apos;ll get it on its way.

Why is my order on hold?

Carriers sometimes mark parcels delivered a little early. Check around and give it a day or two.

Carriers like USPS sometimes mark a package as delivered a little early and then drop it off within the next day or two.Please check around your property, your mailbox, with neighbors, or at your building office in case it was left nearby. If it still hasn&apos;t arrived after a couple of days, contact us at <a href="mailto:support@reelchance.us">support@reelchance.us</a> and we&apos;ll help.

My tracking says delivered but I haven't received it

Contact us as soon as you can. If your order is still eligible, we'll cancel and refund it.

If you&apos;d like to cancel an order, contact us as soon as you can at <a href="mailto:support@reelchance.us">support@reelchance.us</a>. If it&apos;s still eligible to cancel, we&apos;ll cancel it and process your refund.Once a refund is processed, it usually takes a few business days to appear, depending on your bank.

Can I cancel my order?

Unsure? Want to chat? Send us a message and a member of our team will get back to you.

Phone support available 11:30am - 5:00pm
Monday to Friday Eastern Time.

reelchance

Delivery times, shipping, order holds, tracking, discount codes, and cancelling an order.

Orders & Shipping

How does Reel Chance work?

Do you help remove plastic?

How do I know this isn't a scam?

Are the prizes bonded?

How is my personal data protected?

Getting Started

How is the winner drawn and contacted?

How do I know I'm in the giveaway?

Can anyone win?

Where can I see past winners?

Giveaways & Draws

How can I view my entries?

Why do my entries show 0?

How do mail-in entries work?

How do I know my mail-in entries were received?

Do bonus codes add extra entries?

What happens to my entries if I cancel?

Do my entries roll over or expire?

Entries

What is Membership?

What are the benefits of being a Member?

When am I charged and will my price change?

How do I cancel my Membership?

I'm having trouble cancelling

How do I confirm my Membership is cancelled?

What is the Cash Back portal?

How does cashback work?

How do I get to my Cash Back portal?

Why is the cash back rate different from what I saw elsewhere?

How do I redeem my cash back?

When will I get my cashback?

I made a purchase but no cash back showed up

Cash Back

How does the referral program work?

Where do I find my referral link?

When does my referral count?

How do I redeem my referral entries?

Referral Program

How do I earn entries by leaving a review?

I left a review but don't have an account

When will my review entries be added?

I got bonus entries for signing up for emails or texts

Reviews & Bonus Entries

How do I request a return?

How and when are refunds processed?

Returns & Refunds

Do you sell apparel and merch?

Apparel & Merch

What are your digital wallpapers?

Wallpapers

I can't access my account

How do I change my account details?

How do I unsubscribe from emails or texts?

How do I contact support?

Account & Support

How will I be contacted if I win?

Will I ever be asked for money to claim my prize?

Do I get to see my prize in person?

I'm not sure if a message is really from you

How do I know a winner message is really from Reel Chance?

If You Win